Privacy Policy

Bakhtawar Industries (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit bakhtawarpk.com(the “Website”), contact us via phone, email, or WhatsApp, or engage with our services.

By using our Website or services, you consent to the data practices described in this policy.

We may collect the following types of information:

• Contact Information: Your name, company name, phone number, email address, and postal address when you submit an inquiry, request a quotation, or contact us through any channel.
• Project Information: Details you share about your refrigeration or cold-storage requirements — including capacity, temperature range, location, and technical specifications.
• Communication Records: WhatsApp messages, email correspondence, and phone-call notes exchanged with our sales, technical, and support teams.
• Website Usage Data: Basic analytics such as IP address, browser type, pages visited, and referral source, collected through standard web-server logs and third-party analytics tools.
• Advertising Data: If you interact with our advertisements on Meta (Facebook, Instagram) or Google, we may receive information about that interaction from those platforms.

We use the collected information to:

• Respond to inquiries and prepare technical proposals and quotations.
• Design, manufacture, install, and service refrigeration systems for you.
• Provide after-sales technical support and warranty service.
• Send occasional updates about our products, offers, or industry news (only where you have consented or where legally permitted).
• Improve our Website, products, and customer service.
• Comply with legal, tax, and regulatory obligations under the laws of the Islamic Republic of Pakistan.

We do not sell, rent, or trade your personal information. We may share your data only with:

• Trusted service providers: hosting providers, email platforms, and analytics services that help us operate our Website and communications.
• Meta Platforms & WhatsApp:when you contact us via WhatsApp Business or interact with our Meta advertisements, your data is processed according to Meta’s and WhatsApp’s privacy policies.
• Legal authorities: where required by law, court order, or to protect our legal rights.
• Business partners: subcontractors involved in fulfilling your order (e.g., logistics, installation, calibration), bound by confidentiality obligations.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, provide ongoing service and warranty support, and comply with legal, tax, and accounting obligations (typically 5–10 years for commercial transactions).

Our Website uses minimal cookies for essential functionality and anonymous analytics. We do not use invasive tracking or advertising cookies without your consent. You can disable cookies through your browser settings, though this may affect Website functionality.

Our Website may contain links to third-party sites (such as our social-media pages, WhatsApp, or industry associations). We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the relevant data-protection authority.

To exercise any of these rights, please contact us using the details in Section 12.

Our services are directed to businesses and industrial clients. We do not knowingly collect personal information from individuals under the age of 18.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The updated version will be posted on this page with a revised “Last updated” date.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Bakhtawar Industries
225/2 Allama Iqbal Rd, Gulistan Colony Mustafabad,
Lahore 54840, Pakistan